Terms & Conditions


This card shop is using the technology and service offered by Send a Smile. For questions about the site or your order you can contact the Send a Smile customer services team 7 days a week. Customer Services is available this contact form. Other contact information:

Send a Smile BV
PO Box 25001
3001 HA Rotterdam - NL
KvK number: 24485815
+31 (0)10-4774032


Not satisfied? You will get your money back!

Send a Smile makes every effort to ensure that everyone is satisfied with the offered services and products. Your greeting cards are printed at the highest quality and posted for your specified date. If you are still not satisfied please return your cards within 7 days.

If you return your ordered cards within 7 days to Send a Smile then the full purchase price will be refunded to your account. Please let us know why you are not satisfied, so we know how we can improve our service.

Please be aware

You are responsible for a number of things:
- The quality of the photos you upload
- Text you place on your card
- The accuracy of the address you specify

On the other hand, everyone can make a mistake in this situation please do get in contact with Send a Smile as soon as possible so that together we can find a solution.

Just like sending a greeting card in the mail, we’re depending on the US Post Office and their foreign colleagues to ensure accurate delivery time. Accidents may happen during the processing of your order (delay, loss, damage, etc). In the unfortunate event that you experience a problem, contact Send a Smile at your earliest convenience. Send a Smile is not responsible for the delivery, but we will ensure a solution..

In the left column you can find the terms and conditions of Send a Smile. The general conditions are always guiding and binding.